What should I do if I have problems logging into my account?

If you receive a message stating that your email address/password is not recognised - please follow the steps below: 

Please clear your cache and browser history. Close and open a new browser. 

Make sure you are using the same email address and password you registered with. 

If you are unable to recall your password, click on "forgot your password?" link on the page. You will be prompted to enter your email address. If an account exists with the email address provided, a link will be sent to that email to create a new password for your account.